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There are a few good books on the market at present, and one of the best has to be Casino Operations Management by Kilby, Fox and Lucas. I think what it offers is a complete all round overview of best practice, from the bottom up.
Las Vegas, our store has over 15000 items including Gambling Books & Software. The Best Casino Management Books.
These items are shipped from and sold by different sellers. This item:Casino Operations Management by Jim Kilby Hardcover $142.49. Casino-ology 2: New Strategies for Managing Casino Games by Bill Zender Paperback $33.16. Casino-ology: The Art of Managing Casino Games by Bill Zender Paperback $27.69.

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Based on a series of interviews with veteran slot management professionals, the book presents insights best casino management books what best site gambling blocker the best practices in this crucial area of casinos.
Slot managers might not have the anecdotes about celebrity high rollers that table game managers do, but the issues they face probably have more in common with other fields.
In addition to being in charge of scheduling, discipline, and customer relations, they administer a large budget and enter into partnership agreements with external vendors.
This is a job that must be data-driven without losing sight of the people who make the casino a place where patrons enjoy spending time and money.
And, out of their many replies, a few themes emerged, with six main traits that, in their eyes, a good manager needed.
This was the first thing that many of the men and women interviewed said.
Most obviously, that means finding and selecting new best casino management books that customers will respond to.
But it does deeper than that.
I also mean innovative in managing the procedures and the sequences of how they execute their day-to-day operations.
Good managers get by.
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A common thread that almost all the men and women who took part in the project was that leaders were, first and foremost, listeners.
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A slot machine is a slot machine.
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Competing on price by lowering hold percentages, offering more lucrative cashback and other best casino management books might offer short-term rewards but long-term leads to a race to the bottom that rarely ends well.
DeJong described how his team at Wynn put an emphasis on every aspect of the presentation of their games and staff interactions in order to provide a better overall experience that would effectively differentiate their casino from its competitors.
This one seems paradoxical.
But more than one manager mentioned this as their favored approach.
It builds support, it builds camaraderie, and it builds a team.
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Instead of hunkering down behind mathematical models and their own preconceptions, they are open to trying new things.
Robert Ambrose, a long-time slot manager, talked about how excellent leaders need to be able to transform negative experiences into at least partially positive ones.
One of the most common points of friction for slot players is a machine malfunction.
When coins were in active use, machines might not register a coin fed rapidly into a chute.
In situations like this, Ambrose stressed first sitting down next to the customer and speaking to them on their physical level, and being as calm and rational as possible.
Even if the end result was the player not getting their jackpot paid, they appreciated being listened to tip 2 and at the very least walked away with a sense that their patronage was valued.
In the coming year, incorporating one or all of them in your leadership toolkit may lead to better resultsā€”both for you and for your team.
Follow me on or.
Check out my or some of my other work.
I grew up in Atlantic City, New Jersey, and worked in casinos there, catching bad guys and selling nuts not simultaneously.
That's how I got interested in studyingā€¦ Read More I grew up in Atlantic City, New Jersey, best casino management books worked in casinos there, catching bad guys and selling nuts not simultaneously.
That's how I got interested in studying casinos, gambling, games, and tourism.
Day job is directing the Center for Gaming Research and teaching history at the University of Nevada, Las Vegas.
Personal highlight: being interviewed by Henry Rollins for "Ten Things You Don't Know About Las Vegas. best casino management books best casino management books best casino management books best casino management books best casino management books best casino management books

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There are a few good books on the market at present, and one of the best has to be Casino Operations Management by Kilby, Fox and Lucas. I think what it offers is a complete all round overview of best practice, from the bottom up.
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